The Information Technology Technician (On Site) will be responsible for supporting and maintaining the organization’s technology infrastructure.  Ensure that all systems are accurately maintained and prompt response to IT requests are made. Ensure that all resort policies and procedures are adhered to per PCI, corporate and property standards. Ensure security efficiency of IT infrastructure.

• Administration, security, installation, configuration, and troubleshooting of all site hardware and software.
• Support of end user, infrastructure, back office and guest environments.
• Develop and maintaining documentation of all hardware, systems and software licensing.
• Technical on site project assistance for installations and upgrades of property systems and hardware.
• Vendor communication.
• Maintain CoralTree IT audit compliance.
• Maintain PCI compliance.
• Communicate and enforce adherence to all CoralTree IT security standards, practices and requirements.
• Elevate issues as appropriate to senior IT resources after due diligence and review.
• Liaison for communication of CoralTree IT requirements, practices and standards to site.

Additional Duties & Responsibilities:

• Administration, security, installation, configuration, and troubleshooting of all Micros hardware.
• Support of multiple F&B outlets menu and program modifications and movement of system technology to accommodate operational needs.
• Develop and maintaining documentation of all programming changes for each F&B outlet to ensure database integrity.
• Work with F&B managers and directors to ensure menu items and pricing are consistent with the outlets requirements. 

• Excellent oral and written communications skills required.
• Basic hardware / software technical knowledge.  
• Previous Hotel or Resort experience desired.
• Must be able to work flexible days/hours, Weekends – some on-call duty is required.
• Must be able to lift 50 pounds or more.

Experience, Education, & Licensure:

• Experience with Microsoft software required.
• Experience in a networked computer environment.
• Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required.
• Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred.

Compensation

Base Pay Start Rate: $25.75/Hr.

We offer a competitive benefit package for full-time, regular team members that includes:  group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

We also offer great perks such as, Team Member Rates at CoralTree properties, Complimentary Room Night Program for both you and your immediate family members, complimentary monthly golf, discounts at our retail, spa, and dining outlets. 

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