To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times. 

• Sales Generation: 

• Meet personal and store sales goals 

• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales 

• Utilize elevated levels of sales and service to maximize sales performance 

• Demonstrate an in-depth knowledge of the merchandise 

• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction  

• Ensure all sales related policies and procedures are maintained 

• Customer Service: 

• Support and encourage staff to provide the highest level of customer service 

• Maintain a keen interest in the fashion industry and market trends 

• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books 

• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction  

• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) 

• Operations: 

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management 

• Assist in the training of sales staff in all areas of appropriate register usage and maintenance 

• Understand and properly execute all management register functions  

• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork 

• Coordinate trunk shows with vendors 

• Coordinate collateral requests for all retail events with vendor and Marketing department  

• Prepare weekly associate schedule 

• Participate in inventories 

• Merchandising/Visual: 

• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times  

• Assist in the implementation and maintenance of all merchandising/ visual directives 

• Ensure deliveries are properly processed in a timely manner 

• Identify product concerns in a timely manner 

• Communicate inventory needs to support the business goal 

• Minimum 2-3 years specialty retail experience 

• Experience in retail operations, preferred, with a proven record of effective performance 

• Ability to operate computer or sales register equipment necessary to perform the job 

• Ability to communicate clearly and effectively with associates and customers 

• Ability to read, count, and write to accurately 

• Good organizational skills, with the ability to work independently. 

• Ability to function under pressure, set priorities and adjust to changing conditions.  

• Ability to work varied hours/days, including nights, weekends, and holidays as needed