Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Security Supervisor to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

• Be an expert and knowledgeable to act promptly as a first responder involving onsite accidents with internal and external guests and proceed with appropriate actions as required in accordance to departmental and company procedures.
• Be an expert and knowledgeable of scheduled group activities and house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans, and departmental and company rules of conduct.
• Conduct pre-shift meetings to effectively communicate and follow-up on pertinent information relevant during shift changes.
• Provide escorts for the safety of all team members in accordance with established departmental standards.
• Ensure that after-hours delivery and access into secured hotel areas are properly authorized, monitored, and documented in accordance with departmental and property standards.
• Work with outside agencies (i.e. sheriff, government, etc.) cooperatively and follow established departmental and company regulations.
• Monitor surveillance cameras, patrol the property and investigate duress alarms as assigned.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints; complete documented reports in accordance with departmental procedures.
• Document, organize, and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
• Secure and maintain confidentiality of all reports/documents; release information only to authorized individuals on a “need to know” basis.
• Document all pertinent information in the departmental daily log book and ensure all security officers have completed all required paperwork and closing duties by the end of each shift.

• High school diploma or general education degree (GED or minimum of five years related experience and/or training; or equivalent combination of education and experience).
• Minimum of one (1) year supervisory experience in a high volume setting preferred.
• Experience in a comparable AAA Four Diamond/Four Star hotel or higher is highly desired.
• Proven ability to handle a multitude of tasks in an ever-changing environment.
• First Aid and CPR certifications preferred.
• Must be able to understand, speak, read, and write in the basic English language.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Hourly wage: $24.00/hr

Application deadline: This job posting will close on 09/30/2024 or until the position has been filled.

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