This position shall strive to provide exceptional service to both internal and external guests at all times.The Turndown Attendant is responsible for providing nightly turndown service for hotel guests, ensuring rooms are refreshed, prepared for the night, and meet the hotel’s standards of luxury and cleanliness. This role involves performing specific tasks that create a comfortable and welcoming environment for guests to return to after their day. The Turndown Attendant plays a key role in enhancing guest satisfaction by providing a thoughtful and personalized evening service.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

• Be knowledgeable of all services/features and local attractions/activities to anticipate and respond to guest inquiries
• Must be detail oriented, organized and flexible and ensure completion of all duties as assigned (i.e. turndown bed, deliver dry cleaning, proper placement of specified items for turndown service - amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remote control, radio setting, etc.); check in with supervisor for additional assignments throughout the shift
• Stock cleaning carts, housekeeping storage closets and public areas with designated supplies and equipment
• Maintain complete knowledge of proper maintenance and use of equipment
• Monitor and maintain safety, cleanliness, sanitation and organization of guest rooms, corridors, housekeeping storage closets and public areas as assigned
• Follow the required procedures for handling, cleaning, disposing of, or moving objects/materials and/or the clean-up of blood, infectious materials, or bodily fluids in accordance with the OSHA Bloodborne Pathogen Standards
• Provides accurate key control and effective security for all keys, buildings and vehicles
• Follow proper procedures to report any damages or maintenance problems
• Handle lost and found items according to department and company procedures
• Report to work on time and according to posted schedule
• High school diploma or general education degree (GED or minimum of six months related experience and/or training; or equivalent combination of education and experience)
• Previous hospitality experience
• Must be able to understand, speak, read, and write in the basic English language
• Must be available to work evenings (5:30 p.m. to 9:30 p.m.), varied shifts and flexible schedules, 

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience.
• Previous experience passionately providing service to others preferred.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. 

• While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.
• The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use hands and arms to reach, carry, pull, and lift up-to 50 lbs.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. 
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

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