Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Public Area Attendant to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment and use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure security of any assigned keys and beeper.
• Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping Leadership for additional assignments throughout the shift.
• Review assigned area and complete general removal of any trash or debris.
• Stock cleaning carts with designated supplies and equipment.
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps, light fixtures and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and doorframes.
• Remove stains, scuffmarks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.
• Empty trash containers ashtrays and ash urns in public areas.
• Remove trash; debris and cobwebs from balconies/patios.
• Empty vacuum cleaner bags, replace and clean machines.
• Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
• Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
• Stock vending machines in public and employee bathrooms.
• Sweep front entrance daily.
• Sweep and rinse off the pool deck daily.
• Remove soiled towels from pool area and return them to Laundry.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.

• High school diploma or general education degree (GED or minimum of six months related experience and/or training; or equivalent combination of education and experience).
• Previous training in guest relations preferred.
• Previous experience in cleaning public buildings.
• Previous hospitality experience in a AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Must be able to understand, speak, read, and write in the basic English language.
• Knowledge of proper chemical handling.
• Passion to go above and beyond, serve others, and do all things with excellence.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Hourly wage: $18.00/hr

Application deadline: This job posting will close on 10/4/2024 or until the position has been filled.

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