Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Host/Hostess to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

• Create floorplan & map with managers approval.
• Change and light candles in front entrance/lounge area.
• Unlock side doors on arrival and front door at opening time.
• Ensure menus are clean and enough for the evening/brunch.
• Check iPad updates and ensure they are charged.
• Reconfirm reservations for next day.
• Print VIP and special requests for manager
• Confirm tables are set for the right amount of guests.
• Update status of tables and mark in Open Table accordingly.
• Pull out chair and present menus/tasting menus and wine menu for guests.
• Introduce the guests to server.
• Communicate with the kitchen regarding guests counts and length of wait for tables.
• Always smile and greet guests with a warm welcome.
• Maintain cleanliness of work areas and hostess stand throughout the day.
• Warmly welcome and acknowledge all guests.
• Anticipate and address guests` service needs.
• Check the perimeter of the restaurant every 30 minutes to ensure cleanliness.
• Thank guests with genuine appreciation and open front door.
• Perform other reasonable job duties as requested by Supervisors.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• High school diploma or equivalent.
• At least one (1) year customer service experience preferred.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Must have strong organizational skills.
• Must have high attention to detail.
• Must be able to speak, comprehend, and read English.
• Must have strong verbal and written communication skills.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.
• Ability to work a flexible schedule that may include evenings, weekends and holidays. 

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Hourly wage: $16.00/hr

Application deadline: This job posting will close on 10/15/2024 or until the position has been filled.

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