The Rooms Controller is responsible for daily room assignment for VIP's and all other special requests and to assist Front Office with daily operations when needed.

Salary Range $22-$23/hour

Duties and Responsibilities:
• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Pre-block special request/groups, VIPs, etc. on a daily basis
• Pre-register groups when applicable
• Knowledge of all Front Desk systems
• Weekly show rooms listing, VIP show rooms inspections sheets
• Daily control of room assignments
• Answer all incoming calls
• Book reservations
• Attend resume meetings
• Oversee out of Service & out of order rooms
• Book and maintain all TM/Family room rates

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform additional supportive functions for the front office and property.

Prerequisites:

*Excellent communication and listening skills.
*Ability to work under pressure.
*Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
*Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.

*Must be flexible in working hours, including weekends, evenings and holidays.

*Previous hospitality experience preferred

#miramonte