CoralTree Hospitality is searching for an experienced IT Manager to take ownership of the technology infrastructure at our property, Outbound Sedona, ensuring seamless operations for guests, end-users, and back-office systems. You’ll play a key role in project management, budgeting, system improvements, and maintaining compliance while providing top-notch support. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and elevating the employee experience through innovative technology solutions.

• Collaborate with the IT Director to plan, scope, and review critical projects that align with business goals.
• Take charge of budgeting for IT capital and operating expenses to ensure cost efficiency.
• Oversee the administration, security, installation, configuration, and troubleshooting of all on-site hardware and software.
• Provide exceptional support for end users, infrastructure, back-office systems, and guest-facing environments.
• Create and maintain up-to-date documentation for hardware, systems, and software licensing.
• Continuously evaluate systems and make strategic recommendations for improvements and enhancements.
• Act as the technical project lead for on-site system installations and upgrades, ensuring projects are executed smoothly.
• Partner with vendors to manage communication, warranties, replacements, and infrastructure upgrades.
• Develop and maintain IT budgets while planning for system needs and improvements.
• Ensure strict compliance with IT audits and PCI standards, including managing scans, remediation, and timely reporting.
• Collaborate with site departments as a technical project manager to define criteria for software implementations, system upgrades, and enhancements.
• Escalate unresolved issues to corporate IT resources after thorough investigation and due diligence.
• Maintain open communication by reporting monthly support issues and resolutions to the CoralTree Hospitality team.
• Provide 24/7 on-call support for critical hardware and systems, ensuring errors are addressed promptly to minimize disruptions.

• Experienced with at least one (1) year of IT, help desk, or similar experience.
• An excellent communicator both in-person and virtually.
• Proficient in problem-solving across various platforms and technical troubleshooting.
• Knowledgeable of endpoint protection and proficient in Microsoft Office Suite, Teams, and SharePoint.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.
• Team member free room night program.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Compensation range: $32 - $35/hr.

Location: On-site

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