Greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive until their departure.

• Greet guests at the door and escort, gather information, name (mandatory), special occasion, etc.…
• Collect guest information in regards to dining frequency and history
• Log pertinent information in OpenTable to create Guest Profiles
• Direct guests to the table, walking closely with the guest while engaging subtle conversation
• Introduce the guests’ server as they sit down
• Responsible for providing chit to appropriate team member
• Communicate with the kitchen regarding guests counts and length of wait for tables
• Always smile and greet guests with a warm welcome
• Maintain cleanliness of work areas and hostess stand throughout the day
• Make sure tables are clean and properly set up prior to the guest being sat
• Maintain all restaurant assets in pristine condition and report any deficiencies to management
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests according to company standards.
• Always live by Terranea and Catalina Kitchens Vision, mission and values when interacting with internal and external guests
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Own guest opportunities and resolve them through empowerment
• Anticipate and address guests` service needs, never say no
• Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors. Clean and up keep Catalina Kitchen.

Additional Duties & Responsibilities:

• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line and front of the house employees
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Be courteous to all guests and coworkers

• Energetic, enthusiastic and motivational individual
• Must be able to speak and comprehend English
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Must be able to stand or walk for long periods of time

Experience, Education, & Licensure:

• High School diploma preferred
• Valid Food Handler’s Card

Compensation

Base Pay Start Rate: $18/hr