CoralTree Hospitality

Front Desk Agent

Job Locations US-MO-St Louis
ID 2025-7883
Category
Guest Services
Position Type
Regular Full-Time

Overview

As an integral member of the Magnolia Hotel St. Louis team, you will play a key role in creating distinctively different and authentic experiences for our guests. You will be responsible for warmly welcoming guests, assisting with check-ins and check-outs, ensuring they feel comfortable, and providing them with information about our services and amenities.

Responsibilities

  • Greet guests enthusiastically, anticipating their needs, and providing prompt, courteous assistance with check-in and check-out.
  • Create memorable experiences by delivering a warm, welcoming, and approachable personality to guests and team members alike.
  • Take initiative to resolve guest complaints and foster loyalty, going above and beyond expectations.
  • Share your knowledge and passion for the hotel’s services and amenities to help guests feel at home.
  • Collaborate with fellow team members, ensuring open communication with staff and management to meet guests’ needs.
  • Thrive in a fast-paced environment while maintaining an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications

  • Experience: Previous front desk or hospitality experience is required, with a passion for providing exceptional service.
  • Flexibility: Ability to adapt to varying work schedules, as the hotel industry requires flexibility. We offer a fun and dynamic work environment.
  • Guest-Centered: A genuine “people person” who enjoys going the extra mile to exceed guest expectations and create meaningful experiences.
  • Communication Skills: Excellent verbal communication and written skills, ensuring clear, grammatically correct, and legible interactions with guests and colleagues.
  • Multi-Tasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.

#MagnoliaSTL

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