The Director of Housekeeping position shall strive to always provide exceptional service to both internal and external guests. They will be held accountable for the successful financial results and efficiency of the Lodge/Homes Housekeeping and Laundry operations to include maintenance of guest rooms, public space and heart-of-house areas. Additionally, they will provide leadership, guidance and support to the housekeeping team in the areas of guest service, training, scheduling and performance management. This position is responsible for maintaining effective communication and building long term positive relationships with owners, guests and staff of Suncadia.

Annual Salary Range: $90,000-$100,000

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job classification

• Provide day to day leadership to the Lodge Housekeeping, Homes Housekeeping Departments
• Demonstrate expertise and knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Prepare and properly distribute room assignments to scheduled staff and ensure assignments are completed at the end of each shift
• Determine (through inspections, Property Management communications, guest complaints and housekeeping reports) the housekeeping needs of the unit and generate work orders as necessary.
• Coordinate special projects, such as deep cleaning, OS&E inventory and replacement and refurbishment. Communicating with the Property Management Coordinator and Accounting to ensure proper billing and charges for owners and guest of owners.
• Maintain complete knowledge of correct use of equipment. Use equipment only as intended.
• Ensure OSHA guidelines and regulations are maintained.
• Maintain complete knowledge at all times of status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.
• Document call offs and replace for any shift.
• Coordinate breaks for assigned staff.
• Supervise, guide, schedule and evaluate employees of the housekeeping and laundry departments
• Offer all assistance to our employees and guest
• Assign designated keys and cell phone / I pods to assigned staff. Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignments as they arise throughout the shift.
• Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closets, staff restroom and storage areas.
• Check all staff for proper work attire/grooming.
• Inspect public areas (bathrooms, restaurants, spa, pool area, offices and service areas) after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
• Make sure room attendants are creating work orders for engineering in HotSOS.
• Conduct ongoing training of staff
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Quarterly linen and terry inventory and coordination to replace par levels.
• Ensure housekeeping quality and efficiency
• Respond in a timely manner. Communicate with Property Management to fulfill owner requests
• Deal with complaints objectively and consistently
• Other duties as assigned

Financial:
• Demonstrate financial acumen and prepare forecasts, monitor daily reports and control the expenses per the department budget without sacrificing the quality of product and/or services
• Ensure all purchase orders are inputted into appropriate system and continually following up to ensure the Housekeeping and Laundry general ledger is in good standing and accurate
• Work closely with Accounting on monthly P&L review and forecasting

Administrative and General:
• Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Take ownership to recruit, hire, train and successfully support and manage the talent of all new and existing team members
• Attends all appropriate department, division and resort meetings.
• Resolves guest issues promptly with great care and effectiveness
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Communicates all pertinent information to the Property Management team
• Communication performance and appearance standards for all employees, contractors and other employees.

• High school diploma or equivalent preferred;
• Prior experience in hospitality operations, preferably in housekeeping
• Must be a United States citizen or possess a valid work permit;
• Ability to work a flexible schedule that will include evenings, weekends and holidays.

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