Extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa. Attend to locker room needs, maintain proper inventory of supplies and amenities.

• Welcome guests
• Communicate and describe the spa offerings and their benefits.
• Maintain an understanding and knowledge of the spa industry.
• Communicate all spa protocols and procedures to guests.
• Provide all guests with an introduction to the spa facilities
• Service guests: beverages and miscellaneous items
• Oversee guest treatment schedule; Ensure guests are picked up on time by provider.
• Maintain cleanliness of Spa locker room, wet facilities and lounges.
• Maintain cleanliness of restrooms and relaxation lounge.
• Maintain cleanliness and tidiness of spa facility (perform necessary housekeeping duties).
• Handling of clean and soiled linen and terry.
• Maintain a friendly and helpful attitude with guests and other staff members.
• Must have ability to multi- task
• Must have ability to focus attention on 'details'
• Requisition supplies and spa collateral.
• Participate in scheduled meetings and trainings as requested.
• Conduct inventory of products and supplies.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Jewelry is prohibited except for wedding rings and watches and approved earrings for female employees.
• Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
• Subscribe to proper grooming, dress, and uniform standards as set forth by Company policy.
• Be courteous to all guests and coworkers.

Additional Duties & Responsibilities:

• Maintain the company image and vision statement.
• Make optimal use of financial resources.
• Participate in ongoing training and encourage the personal development of each associate.
• To provide an exceptional guest experience.
• Practice effective listening (seek to understand).
• Perform related duties as required.
• Perform duties in a safe manner, routinely observing all safety procedures. Report all accidents and injuries in a timely manner.

• Must have basic knowledge of cleaning and organizing.
• Must be able to speak, comprehend, read, and write English.
• Must have strong customer service skills.
• Must have strong communication skills.
• Must have ability to implement and uphold service standards.
• Must have ability to prioritize and organize work assignments.
• Must have ability to interact with all associates and resort guests.
• Must be able to effectively handle stressful, high-pressure situations.
• Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force.
• Must be able to stand or walk for long periods of time.

Experience, Education, & Licensure:

• High School education or equivalent.
• Experience in the hospitality industry (preferred).

Compensation

Base Pay Start Rate: $18.11/Hr

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

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