The Assistant F&B Manager reports to the F&B General Manager and the Hotel Director of Operations. S/he will assist with overseeing assigned Food & Beverage outlets of Sorriso Modern Italian Kitchen and Como Social Club to ensure optimum performance, exceptional guest service, and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Assistant F&B Manager will always conduct themselves in a manner that supports the guiding principles of The Westin at The Woodlands. The Assistant F&B Manager shall strive to always provide exceptional service to both internal and external guests.

• Maintains a commitment to customer service and guest satisfaction
• Leads and supervises the outlets team
• Assists with preparing forecasts and reports and assists in the development of the food & beverage budget
• Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops, and side stations
• Takes initiative to develop and execute new promotions, events, etc.
• Enforces high standards of hygiene and sanitation within the outlets
• Tracks payroll and revenue daily
• Ensures the security of monies, credit, and financial transactions
• Assists with establishing par levels for supplies and equipment
• Supervises the performance, attendance, attitudes, appearance, and conduct of service team
• Manages timely completion of performance appraisals of service team
• Assists in monitoring and maintaining the outlets’ systems and equipment to ensure their optimum performance
• Develops and implements controls for expense management
• Helps to implement strategies to continually improve revenues
• Assists with the development, training, and inspiration of outlets staff for promotion
• Assists with the design and implementation of training programs
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations
• Works with People Services department to recruit and hire staff
• Helps to monitor time punches in UKG, ensuring accurate payroll for all associates
• Completes all proper new hire and termination paperwork
• Assists with ordering all necessary office supplies and ensures proper stocking levels
• Maintains a safe and pleasant work environment
• Ensures cleanliness of outlets’ storage rooms
• Promotes high associate morale
• Takes a proactive approach to coaching and counseling
• Conducts staff meetings as necessary
• Attends appropriate hotel, division, and department meetings
• Resolves guest issues promptly and with great care and effectiveness
• Maintains a strong knowledge of hospitality trends, especially food & beverage
• Utilizes labor management tools to schedule and control labor costs
• Offers warm and sincere welcome/farewell for all guests of Westin including use of guest name & good eye contact with each guest
• Interacts with Westin staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the outlets team
• Ensures proper handling, cleaning, and sanitation of equipment, china, glass, and silver.

Additional Duties & Responsibilities:

• Provides general hotelo information for guests
• Maintains an up-to-date working knowledge of all hotel amenities as well as any special events
• Up sells other hotel services and amenities to guests
• Maintains a professional appearance. Follows all company dress code standards
• Remains alert, courteous, and helpful to the guests and colleagues at all times
• Performs other related duties as assigned
• Must have excellent leadership skills
• Must be a positive example for staff
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must have excellent computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be able to work in a fast-paced environment
• Must have excellent listening skills
• Must possess excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends, and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

• High school diploma or equivalent required
• Two (2) or four (4) year degree in field of choice preferred
• At least three (3) years of food and beverage experience required
• Wine and Italian Cuisine Knowledge required
• Prior Four or Five Diamond experience preferred
• At least two (2) years supervisory experience preferred
• Valid Food Handler and TABC Certifications required

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