Do you enjoy working with groups? Would you consider yourself as a  detail-oriented, organized professional with a passion for delivering exceptional customer service? We’re seeking a dynamic and proactive Group Rooms Coordinator to be a part of the Suncadia Team. The Group Rooms Coordinator plays a key role in ensuring smooth and efficient management of group room bookings, supporting the Event Planning Manager. This position requires direct communication with group clients to guide them through the booking process, manage rooming lists, and ensure that all deadlines and requirements are met.

Salary: $22.00

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job status

• Reviews all contracts to ensure accuracy of rates, dates, billing, inventory levels, and clauses are reflected in group room block build.
• Create and maintain group room blocks, building blocks accurately to contracted and available inventory, inputting rooming lists, ensuring all group block reservations have correct billing, and accurate information.
• Provide exceptional service and support to group client via phone and email, guiding them through the room block process, explaining required documentation and important deadlines.
• Monitor group pick-up, communicating trends to client and sharing reminders of reservation due dates to encourage successful fulfillment of group block to contract.
• Address any issues or concerns raised by clients related to room assignments, booking discrepancies, or other special requests in a professional and timely manner.
• Provide solutions to any problems that arise before, during, or after the booking process to ensure client satisfaction.
• Balance group blocks as requested by Revenue Manager or upon reservation due date.
• Lead weekly group pick-up meeting, report pick-up trends that indicate a variance to contract to EPM, Revenue Manager, and the Director of Revenue Strategy.
• Perform audits on group blocks, as needed, to monitor for duplicate reservations, incorrect spelling, group guests booked outside the block, etc.
• Check for group reservation errors and contact guest or group contact accordingly to obtain and verify information.
• Supply information on call-in groups to Reservations department.
• Run all pertinent reports for groups including client-facing reports rooming list and pick up reports, as well as internal reports, such as actualized revenue report.
• Attends and participates in group pre- and post-convention meetings, representing Reservations department.
• Work closely with other hotel departments (e.g., front desk, sales, catering) to ensure all group needs are met and that all details are accurately communicated and executed.
• And all other duties that are assigned

• Must have a strong working knowledge of Springer Miller Systems or other PMS system.
• Previous Envision experience is a plus.
• Must be extremely detail oriented.
• Must be able to work in a flexible environment-position will be seasonable, so in “off peak” times, assistance with front office tasks, reservations sales and other jobs as needed.
• Must be able to type 35 w.p.m. and have computer knowledge.
• Must be very well spoken and great with written communication.
• Must be able to multi task and work well with multiple departments.

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