The Rooms Supervisor is responsible for management and effective operations for guest reception, guest services, reservations, including profitable financial management, effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards. The Rooms Supervisor is repsonsible for the day-to-day functions of the department ensuring excellent customer service and adherence to the department’s requirements and standards. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

• Assist Director of Rooms with the recruitment, training and development of all associates.
• Able to exercise coaching and counseling within hotel's set policies.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Interact frequently and positively with guests.
• Resolve problems/issues to the satisfaction of involved parties.
• Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
• Regularly move throughout the lobby to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
• Maintain/review profitability measures of departments with Director of Rooms, while supporting overall hotel operations.
• Control payroll and equipment costs (minimizing loss).
• Accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests stay.
• Thoroughly inspect assigned areas in order to provide feedback to management and associates on the cleanliness and maintenance of those areas against standards.
• Provide supervision, coaching and training to Room Attendants.
• When involved in guest room inspections and corrections need to be made, ensure the prompt return of clean rooms to reception for incoming guests

• College degree preferred
• 1 to 2 years' experience in a hotel front office
• Experience and knowledge of hotel operations is required
• PMS experience preferred
• Work positively in a team environment
• Excellent driving record
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

• Minimum 2 years’ experience in a hotel housekeeping function

• Must be able to speak, read, write and understand English

• Knowledge of hotel and housekeeping operations

• Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses

• Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook

Wage: $24.00 - $24.50 per hour

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

• This position will close on 03/31/2025 or until it's filled

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