The National Sales Manager (On Site) role is responsible for generating group business from a national market. The primary objective is to maximize revenue generation and market penetration from within the assigned market.  This includes, but is not limited to the nurturing of existing good accounts and feeder markets, developing known high potential markets and the identification of emerging sources of business. This position serves as a Terranea Resort product expert to the group meetings industry and is also responsible for serving as a positive and knowledgeable advocate of the entire Coral Tree Hospitality portfolio. The position requires a thorough understanding of direct sales, account management, and the distribution channels related to group room sales.

• Apply proactive and strategic sales approach to business solicitation including but not limited to;  phone solicitation, customer appointments, sales missions/blitzes, tradeshow participation, on-line research and customer engagement,  as well as resort and portfolio wide customer event participation.
• Dedicate a majority of time to direct telephone sales, email prospecting, internet prospecting and direct cold calls within assigned market.
• Make personal visits, when necessary to target areas and call on prospective client’s located in a specific market or area.
• Book annual meetings, regional meetings, sales meetings, executive level meetings, incentive meetings, and leadership meetings from your assigned territory.
• Rework and maintain existing account files and solicit new accounts.
• Respond to all correspondence from assigned areas and trace dates for reworking and follow up.
• Set-up site inspections and FAM trips with appropriate on site communication, planning and follow through.
• Attend trade shows pertinent to your Market and attend meetings, seminars and functions through membership in related industry associations.
• Serve as an active participant in all Coral Tree Hospitality related sales programs including, but not limited to Synergy Sales, Affinity Team sales, and Strategic Account Teams. Serve as a positive advocate for sister properties within the portfolio.
• Perform general office duties and assist other personnel, as required.
• Maintain a constant contact with meeting planners; maintain membership and contacts in hotel industry associations.
• Maintain a positive working relationship with departments interacting with convention groups.
• Develop new accounts by demonstrating the ability to identify potential new customers through the affiliate membership of associations.
• Stay abreast of industry trends and make recommendations of changes which would affect operations.
• Maintain accurate sales productivity forecast, manage budgeted expenses and recap information.
• Set-up and conduct site inspections for entire property.
• May supervise one or more administrative assistants.
• Maintain constant contact and excellent relationships with GSO, Representation Firms and third party contacts.
• Familiar with legality of contractual agreements and actively participate in ongoing training opportunities.
• Must be able to effectively deal with internal & external guests, some of whom will require levels of patience, tact and diplomacy to defuse anger, collect factual information and resolve conflict.
• Able to analyze resource reports through Amadeus, Salesforce, Cvent, Knowland and LinkedIn.
• Sound understanding of yield management principals.

Additional Duties & Responsibilities:

• Identifies positive public relation opportunities emerging business markets.
• Motivates and actively contributes to a work environment in which associates are productive.
• Establish, measure, monitor, and evaluate processes and polices.
• Understands how to develop direct sales plan for a defined market and evaluate business trends to modify strategies.
• Attends department and other property meetings.

• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Speak English clearly with poise and confidence using correct English with a well-modulated voice.
• Write professionally with correct grammar and punctuation to correspond with clients and colleagues.
• Be fair to all team members.
• Read, interpret, and create business records and statistical reports.
• Use mathematical skills to interpret financial information.
• Understand the government regulations covering business operation.
• Make business decisions based on production reports and similar facts.
• Plan and organize the work of others.
• Knowledge of the luxury travel trade industry is essential.
• Experience in strategic account management methods, as well as, advanced business planning acumen.
• Possesses an extensive network of travel industry contacts.
• Ability to work under stressful conditions and balance multiple commitments simultaneously.
• Strong customer service aptitude.
• Understanding of budgetary and fiscal responsibility within the department.
• Familiarity with all operational areas of the resort.
• Excellent written and verbal communication skills and the ability to utilize them effectively in English with guests, peers and associates.
• Ability to travel frequently as needed.

Experience, Education, & Licensure:

• College graduate or equivalent industry experience.
• Minimum 3 years’ experience as a manager within a resort Sales & Marketing department, preferably a four star property with more than 350 rooms.
• Must be proficient in Microsoft Word, Excel, Outlook and PowerPoint. Experience with Opera PMS and Agency360 is desirable.

Miscellaneous Skills:

• Requires Mathematical skills, to be able to: add, subtract, multiply, and divide all units of measure.

Compensation

Base Pay Start Rate: $85,000/Yr. - $90,000/Yr

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

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