Be a part of the Sunriver Resort team and experience why we were voted Top 100 Companies to work for in Oregon! Caldera Spring's Quarry Pool is looking for a sesonal Welcome Agent at The Quarry Pool! Located in the Caldera Springs community, The Quarry Pool overlooks Obsidian Lake and features an infinity pool, two outdoor spa pools and a kids’ splash deck.  Caldera Springs Quarry Pool Welcome Agent is often the first point of contact for guests and responsible for the overall guest recreational experience at the Caldera Springs Quarry Pool and Fitness Center.  They Will be responsible recreation check-in duties, golf course registration, Quarry pool and Fitness Center check-in and upholding all usage policies. The Quarry Pool Welcome Agent will maintain the AAA Four Diamond standards.

The Quarry Pool Welcome Agent will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment.

The Quarry Pool Welcome Agent shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Quarry Pool and Fitness Center Desk:

• Performs all opening and closing procedures of the Quarry Pool and Fitness Center main desk and keeping the building presentable during business hours.
• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
• Responsible for the daily registration and enforcing Caldera Springs Owners’ Association pool check-in requirements
• Checking owner and rental guest ID cards for pool access
• Processing requests for Owner Guest Pool Pass purchases
• Informing owners and guests of pools procedures and answering general questions
• Ensure the upkeep of the Quarry facility and inform the Grounds Supervisor or Recreation Supervisor of any safety or maintenance needs for the building/surrounding grounds

General Job Functions:

• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the Recreation Supervisor and Operations manager
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious people. Reports all safety incidents to Recreation Supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times.
• Performs phone operations and Concierge duties as necessary
• Performs other duties as assigned

• High school diploma or equivalent required
• At least one year of customer service experience required
• Two or four year degree in business, communications, public relations, hospitality or another related field preferred
• Prior hospitality experience preferred
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to stand on foot throughout the shift, with intermittent periods of walking.
• Must be able to occasionally lift, carry, push & pull up to 50 lbs. with assistance.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• Must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).
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