The Eddy Taproom & Hotel is seeking an exceptional Rooms Operation Manager to join our team.

• Build and foster a strong culture in the Rooms division that align with our Eddy values and brand pillars. Monthly departmental meetings with a focus on training topics, service fundamentals and consistent feedback.
• Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. maintenance, guest services, housekeeping, etc.) to ensure smooth arrival through departure experience for all guests.
• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
• Champion, promote, and successfully track departmental and organizational initiatives e.g. upsell programs, Data Capture, etc..
• Ensure front desk agents properly complete the required checklist items at the end of each shift.
• Participate in Leadership Committee brainstorming sessions for property activations, new Eddy Experiences and assist in the oversight of WAY on the website
• Assist Housekeeping Leaders with daily operations and strategic planning of the housekeeping department.
• Assist Front Office Leadership with daily operations and strategic planning of the Front Office.
• Oversee all aspects of the Rooms Division in absence of department leaders.
• Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.).
• Instill a calm, organized approach when interacting in stressful situations.
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
• Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.

• High school diploma or general education degree (GED or minimum of three to five years related experience and/or training; or equivalent combination of education and experience).
• Minimum of two (2) years supervisory experience in a high volume setting preferred.
• Previous hospitality experience in a AAA Four Diamond/Four Star quality organization preferred.
• Previous experience with Windows, Office, and property management systems highly desirable.
• Must be able to understand, speak, read, and write in the basic English language.
• Must have strong verbal and written communication skills, be highly organized, and detailed.
• Ability to work as a team-player and accept assignments from multiple individuals.
• Must be available to work, varied shifts and flexible schedules.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Salary range: $75,000/yr.

Application deadline: This job posting will close on 05/30/2025 or until the position is filled