Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? CoralTree is seeking an exceptional People Services Manager (HR) to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon in the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

• Provide general People Services support as the department resource and manages the day-to-day operations with a heavy focus on recruitment and employee relations. 
• Comply and maintain complete knowledge of all company policies & procedures.   
• Proficient in all human resources functions, state, and federal regulations. 
• Lead the recruitment process including posting open positions on job site boards, using applicant tracking system and arranges/participates in career fairs, conducts background and reference checks.
• Handle the onboarding of new hires and is responsible for the daily administration of team member files in the HRIS.
• Maintain data entry of new hires, terminations, transfers, and promotions with appropriate personnel file maintenance.  
• Assist to monitor and maintain Leave of Absence programs to include leave entitlement and FAMLI and FMLA administration.
• Offer guidance on all benefit programs to include 401K plan, vacation, and other ancillary benefits.
• Assist with team member room rate program & premise pass requests.
• Responsible for benefits administration including monthly billing reconciliation of PPR, assist with enrollment process and plan revisions.  
• Assist with performance management and ensures evaluations are completed on time and tracked accordingly.
• Partner with director to organize/execute team member functions including NHO, required trainings, quarterly meetings, recognition events, annual engagement surveys, open enrollment, etc.
• Assist to provide guidance to department managers in coaching, counseling, and disciplinary actions.
• Utilize our “open door” policy to address employee problems or concerns in a timely manner and handles confidential team member investigations.
• Perform periodic audits of employee files and records to ensure that all required documents are collected and filed appropriately.
• Prepare required documents for annual internal/external audits. 
• Ensure compliance with all people services legal requirements. 
• Maintain the integrity and confidentiality of People Services files and records.
• Respond to unemployment claims.
• Attend all hotel required meetings and trainings.
• Assist with special projects and other duties as assigned.  

• A college graduate, preferably with a Bachelor’s Degree preferred in Human Resources or related field. PHR or SHRM-CP Certification preferred.
• Experienced with 2 - 4 years of professional experience in People Services and managing staff in the Hotel/Resort environment.
• Understanding of various federal, state, and local employment practices laws and regulations.
• Hands-on People Services leader with a servant heart that thrives in a high-volume environment. 
• Ability to manage several complex projects simultaneously while working effectively to meet deadlines.
• Energetic self-starter, with strong leadership skills, work ethic, and integrity.
• Computer literate in Microsoft Word, Excel, and Windows, with the ability to learn HRIS systems
• Fluent in English, both verbally and non-verbally, and have excellent team member relations skills.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Salary range: $65,000 - $72,000/yr.

Application deadline: This job posting will close on 6/15/2025 or until the position has been filled.

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