Starbucks has the responsibility to create and maintain the Starbucks experience for our customers.
Responsibilities
Educates customers by presenting and explaining the coffee drink menu; answering questions.
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, caffe latte, and cappuccino.
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
ADDITIONAL RESPONSIBILITIES:
Work in a cooperative and friendly manner with fellow employees, set a positive example.
Provide the highest level of guest service to the hotel’s clients.
Maintain professional attire and personal hygiene.
Maintain a clean, neat and orderly work area.
Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
Promptly report substandard (unsafe) conditions to Supervisor.
Promptly report accidents, injuries, property damage or loss to Supervisor.
Inform management promptly of any work-related problems or guest complaints.
Promote the hotel through goodwill, courtesy and a positive attitude.
Attend all scheduled training classes and meetings.
Continue to learn and grow in your position.
Perform any reasonable request as assigned or directed by management.
Provide for a safe work environment by following all safety and security procedures and rules.
Assist person(s) with a disability.
Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Qualifications
High school or equivalent education preferred.
Prior experience in retail, customer service or a food & beverage operation is preferred.
Starwood or similar branded, full service hotel experience preferred.