Black Desert Resort, located in the stunning landscape of Southern Utah, offers a luxury experience amidst breathtaking red rock scenery. The resort features a championship 19-hole golf course designed by Tom Weiskopf, world-class accommodations, elevated dining experiences, and a range of premium amenities. Our commitment to exceptional service and guest satisfaction defines our brand and inspires a culture of hospitality excellence.

Job Summary:

The Front Office Manager at Black Desert Resort is responsible for overseeing the daily operations of the front desk, bell, concierge, and resort shuttle services. This position ensures a seamless and personalized guest arrival and departure experience while maintaining high standards of service, staff performance, and operational efficiency. As a leader in the Rooms Division, the Front Office Manager plays a critical role in upholding brand standards, training team members, and collaborating with other departments to exceed guest expectations.

Job Specifications:

Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Full-Time
Pay Range: $70,000 – $80,000/year. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Comprehensive Benefits: Health insurance, retirement plans, employee dining room, paid time off, free hotel stays and resort-exclusive perks.
• Luxury Environment: Lead operations in a premier resort setting focused on personalized guest experiences.
• Career Growth: Opportunities for advancement within the Rooms Division and hospitality leadership.

• Lead and supervise the front desk, bell, concierge, and shuttle teams to deliver exceptional service.
• Ensure efficient guest check-in/check-out processes, room assignments, billing accuracy, and handling of special requests.
• Monitor staffing levels, schedules, and labor productivity to meet forecasted occupancy and service levels.
• Maintain communication with the Housekeeping, Engineering, Sales, Valet and Guest Experience teams to support room readiness and VIP arrivals.
• Ensure the accuracy of guest folios, reservations, and room block management in property management systems (PMS).
• Manage guest complaints and service recovery with discretion and professionalism.
• Support training, onboarding, and performance development of front office staff.
• Review and implement SOPs for guest services, luggage handling, transportation logistics, and lobby management.
• Oversee lost and found program, guest transportation schedules, and valet/shuttle assignments.
• Prepare and analyze front office reports, shift logs, and guest feedback to improve performance.
• Enforce security protocols, safety procedures, and emergency response plans for the front office.

• Bachelor’s degree in Hospitality Management or related field preferred.
• 3–5 years of progressive experience in front office operations within a luxury or full-service resort.
• Proficiency in property management systems (e.g., Opera, Maestro) and reservation platforms.
• Strong leadership and conflict-resolution abilities.
• Excellent communication, organization, and guest service skills.
• Ability to manage in a fast-paced environment while maintaining poise and professionalism.
• Knowledge of transportation logistics and guest arrival coordination is a plus.