Join us for this incredible opportunity at Wild Dunes Vacation Rentals (WDVR), located in Isle of Palms, South Carolina, as a Director of Operations. CoralTree Residence Collection is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.

To provide first-class service, maintain the Rental Program units in excellent condition, maintain and encourage a positive team member attitude, and ensure safety and security through supervision of the housekeeping, maintenance and guest experience departments. Uphold Wild Dunes Vacation Rentals and CoralTree Hospitality values, mission and vision statements and fully support the guiding principles.Help foster a progressive, results-oriented culture by leading by example, motivating, training and holding accountable all assigned team members for the execution of their roles to achieve rental program goals.

• Consistently lead by example, exhibit experienced leadership necessary to motivate and guide the WDVR team. Hold the team accountable to ensure guest, team member, and owner needs and expectations are met.
• Manages housekeeping, maintenance, and guest experience departments; working in collaboration with Residence Manager(s) and General Manager. Ensures effective daily supervision of all housekeeping vendors including achievement of all goals, responsibilities, and financial performance of the department and property.
• Oversees work orders in Breezeway to ensure that guest expectations are being met, financial goals are being met and unit condition improves as a result.
• Develop maximum profits through cost and labor control.
• Responsible for creating quality processes and procedures, designed to consistently deliver superior standards and service for our guests. Acts as a catalyst for change and continuously looks to raise the bar to continue to make WDVR the preferred choice amongst travelers.
• Problem solves and challenges issues that are in the forefront, while embracing opportunity to better the housekeeping, maintenance and guest experience operations.
• Responsible for daily inspections of property/units and work areas to ensure the highest standards of cleanliness are met.
• Monitors and achieves guest and owner satisfaction score goals, i.e. Revinate scores and social media ratings, for cleanliness and the residences being well maintained.
• Assist with reporting all defects or maintenance issues within the assigned property/resort. Ensures that these items are reported in a timely and effective manner.
• Responsible for storage, inventory, and distribution of guest, cleaning, and linen supplies, including resale items.
• Responsible for timely reporting of all cleaning services, maintenance preventative services, inspections, work orders, etc..
• Participation in the development of the WDVR Housekeeping, Maintenance, and Guest Experience business plan, including yearly and monthly financial planning, forecasting, and budgeting.
• Incident report completion including analysis, insurance reporting, and guest communication.
• Implement and maintain standards, processes, and procedures for the WDVR unit rating program; with the goal of establishing a reputation for WDVR as having the best quality residences within the area.
• Work with the Residence Manager(s) to establish and maintain a consistent quality assurance standards program, and preventative maintenance program, to protect and enhance owner assets.
• Lead by example and maintain a positive teamwork environment. Foster the spirit of collaboration within the housekeeping and maintenance departments to ensure consistency of the quality and standards of services provided to guests.
• Maintain confidentiality of guests and business information.
• Maintain the highest standard of services to the guests, i.e., cleanliness and upkeep of the guests’ rooms.
• Recruit, supervise, and train staff for anticipation of advancement or performance improvement.
• Enforces established WDVR policies and procedures and performs coaching and disciplinary actions as necessary.
• General knowledge of all operational job functions.
• Knowledge and understanding of all WDVR’s safety standards, fire and emergency procedures, power outage, and emergency procedures.
• Continuous monitoring of all work areas for safety and sanitation, and correction of any dangerous situation that may present itself. Initiate action and follow through until situation is rectified.
• Assistance with other departments within WDVR and local operations, as necessary.
• Performs administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests, and performance feedback.
• Maintains organized records of all unit inventories to include monitoring and keeping financial records of each unit.
• Maintains a strong knowledge of hospitality trends particularly property management.
• Special projects as assigned.
• Possess ability to easily resolve conflicts exercising diplomacy.
• Participates in the MOD program as needed and oversees the program.

SECONDARY JOB FUNCTIONS AND RESPONSIBILITIES
• Ability to step in as needed in any and all job functions within the housekeeping and maintenance departments and as well as other WDVR departments.
• Attends all appropriate department and division WDVR meetings.
• Maintains an up-to-date knowledge of all DRH Rental Program amenities and services and offers, or upsells, these amenities and services.
• Negotiates with vendors and contractors for maintenance issues.

• Requires 5 or more years in a key leadership position in a vacation rental operation with heavy guest service responsibilities.
Requires excellent time and project management skills, as well as proven presentation skills.
• Requires strong written and oral communication skills in order to communicate effectively to homeowners, guests and team members; and basic grammatical knowledge to write effective business letters and inter-office memos.
• Ability to effectively manage multiple tasks, in a high-paced, continuously changing environment.
• Demonstrates the ability to interact with the public and colleagues in a friendly, enthusiastic, and outgoing manner including executive team, homeowners, AOAO management, business partners and a very diverse group of hourly team members.
• Must have a valid South Carolina driver license, with a clean driver abstract.
• Flexibility - may exceed 40-hour work week, working rotating or multiple schedules to ensure optimum coverage and may include weekends, evenings, holidays or on-call situations.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
• PTO (Paid Time Off)
• 401(k) Retirement Savings Plan with a company match
• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• Employee Assistance Program
• Access to employee discounts from industry-leading brands in travel, entertainment, and retail and many more!