Come join the team at Piney's, located at the beautiful Forest House in Caldera Springs. This position is part of Sunriver Resort, so you can enjoy many fun perks like free golf, free marina rentals, and much much more!

The Expediter is responsible for working with the kitchen team and food running team to assure prompt delivery of the food that is ready in the “hot” and “cold” windows in the kitchen. The Expediter is responsible for accurate tickets sent with food runners to pool deck at Piney’s and the Forest House. The Expediter works independently to assure that every plate looks correct and is ready to be delivered in a timely manner to the guests. The Expediter together with the service staff is responsible for bringing any additional items the guests need to complete their meal. The Expediter will assist to maintain the AAA Four Diamond Standards.

They will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, & Open and Honest Communication

They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

• Checks each plate of food to be correct as ordered by the guest
• Makes sure all condiments are accompanying each order
• Assures that every item on the order is ready and on the tray together
• Works diligently to avoid breakage and loss
• Notifies server of guest needs
• Completes all opening, on-going and closing side work and manager on duty as signed off on work
• Stocks/restocks appropriate linens for service
• Stocks/restocks work stations with appropriate plates and saucers, etc
• Informs server of any potential guest issues
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Familiarizes him/herself with all menus
• Attends mandatory monthly department meetings and appropriate resort and division meetings
• Performs food preparation duties condiment preparation, silverware rolling, and any other prep as needed
• Assures that the beverage Ice bins remain full for service staff
• Addresses any guest issue promptly and with concern
• Provides assistance to resort staff as needed
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times
• Performs other duties as assigned
• Is polite and courteous to all staff and guests

• Prior food and beverage experience preferred
• At least six months customer service experience preferred

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