Set up, maintain and breakdown the food lines and serve scheduled meals to Hotel employees, courteously and efficiently in accordance with Hotel standards. Maintain the cleanliness, organization and sanitation of work stations, dining areas and equipment.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
• Scheduled menus for Cafeteria.
• Menu item preparation method/time, major ingredients, quality standards, taste, texture, serving temperature, portion size and presentation method.
• Table/seat/station numbers, room capacity, hours of operation and proper table set -ups for the Cafeteria.
• House count and group activities in-house.
• Expected number of meals to be served.
• Safety and sanitation requirements.
• Proper storage procedures.

Additional Duties & Responsibilities:

• Must be a positive example for staff
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Essential:

1. Fluency in English both verbal and non-verbal.
2. Provide legible communication.
3. Compute basic arithmetic.
4. Ability to:
   • perform job functions with attention to detail, speed and accuracy.
   • prioritize and organize.
   • be a clear thinker, remaining calm and resolving problems using good judgement.
   • follow directions thoroughly.
   • understand guest’s service needs.
   • work cohesively with co-workers as part of a team.
   • work with minimal supervision.
   • maintain confidentiality of guest information and pertinent Hotel data.

Experience, Education, & Licensure:

• High school graduate or equivalent vocational training certificate.
• Food handling certificate.
• Previous Culinary training.
• Previous experience in Restaurant service.
• Knowledge of food preparation and handling.

Compensation

Base Pay Start Rate: $23.29 / Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

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