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The Guest Services Manager is a hands-on leader responsible for delivering exceptional guest experiences while actively supporting the daily operation of the Guest Services department. This role balances frontline leadership with administrative responsibilities, ensuring smooth execution of arrivals, departures, and in-house guest needs.
Reporting to the Director of Guest Services, the Guest Services Manager directly supervises Guest Services Representatives, Concierge,...
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The Seaport Hotel is seeking a skilled and service‑focused Overnight Engineering Mechanic to join our Engineering team. In this role, you will help ensure the comfort, safety, and satisfaction of our guests and team members by responding to maintenance needs, performing preventative and corrective repairs, and supporting the overall operation of the property.
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The Overnight Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel. To succeed, GSR’s must anticipate guest needs and deliver service beyond what our guests expect. The Overnight GSR has a priority responsibility of auditing the guest rooms and billing as well as setting up for the next day. This responsibility is an important contribution to the success of the company. The position reports directly to...
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As a Utility Attendant, you are required to be energetic, friendly, and supportive of service staff in order to maximize our ability to serve guests effectively and timely. You will perform cleaning and sanitation tasks and support the culinary operations with equipment and “breakdown” stations during scheduled events. The Utility Attendant prepares all china, glass, and silver; maintains preparation and services areas in an organized manner and it is the backbone of a successful operation. This position works closely with Food and Beverage services (restaurant, banquet) and cooks in all kitchens. The Utility Attendant reports to the Executive Steward.
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Overview
The Director of Revenue Management will play a critical role in optimizing revenue and pricing strategies at Seaport Boston to maximize revenue and profitability. This position is responsible for leading the hotel’s revenue strategy, participating in weekly commercial meetings, contributing thought leadership, and working closely with the on-site Commercial, Operations, and Finance teams to execute successful yield strategies.
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Scope of Position
The Lounge Server plays an essential role in creating a calm, welcoming, and polished experience for guests in the Tamo Bar and Lounge. During peak hours, your pleasant demeanor, attentiveness, and ability to anticipate guest needs contribute significantly to the hotel’s reputation for quality service. You will also assist with guest seating and provide thoughtful, diplomatic suggestions for food and beverage selections to enhance satisfaction and drive repeat business.
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Scope of Position
The Room Attendant delivers rooms that meet brand standards for time, product, and placement. This position supports sales activity by quickly and efficiently cleaning and preparing rooms for resale to newly arriving guests. The role ensures consistently clean and fresh accommodations while delivering personalized service and “the unexpected” in guest experience. Reporting to the Floor Supervisor, the Room Attendant is responsible for cleaning and preparing guest rooms and public areas...
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Scope of Position
The Public Space Attendant is responsible for maintaining the hotel’s public spaces—including lobbies, restrooms, entrances, and the building perimeter—in a clean and orderly manner. This role requires strong attention to detail and the ability to work independently while delivering proactive, high-quality service. Public Space Attendants have frequent guest interaction and must consistently provide courteous and professional assistance. Typically scheduled in teams of two, close coordination is essential to ensure smooth workflow and an...
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Scope of Position
As a Valet attendant, you are a first and last impression for our guests. Your role is to deliver exceptional service while safely and efficiently parking guest vehicles. This position reports to the Director of Guest Services.
Schedule Requirements
The operations of Seaport are 24 hours a day 7 days a week, inclusive of all holidays. Therefore, your schedule must be flexible to...
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The Room Attendant delivers rooms that meet brand standards for time, product, and placement. This position supports sales activity by quickly and efficiently cleaning and preparing rooms for resale to newly arriving guests. The role ensures consistently clean and fresh accommodations while delivering personalized service and “the unexpected” in guest experience. Reporting to the Floor Supervisor, the Room Attendant is responsible for cleaning and preparing guest rooms and public areas according to established standards of cleanliness and propriety, ensuring guest satisfaction and maximizing revenue.
Schedule Requirements
The position includes morning and afternoon/evening shifts with regular weekend attendance. Holidays are...
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Reflecting an unparalleled commitment to service and consistently exceeding guest expectations are the hallmarks of our banquet operation. As a Convention Services Houseperson, you play a critical role in upholding these standards by representing our brand at its best. This position is responsible for providing event set-up and breakdown support, preparing and servicing stations, and maintaining organized supply and storage areas. Your ability to deliver seamless, behind-the-scenes support—without disrupting the guest experience—has a direct impact on overall guest satisfaction, operational efficiency, event set-up costs (including wait staff performance), and our...