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The Director of Operations is responsible for overseeing the operations of the property, including; front office, fitness, spa, rooms, and food and beverage. This role embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivates a supportive and productive relationship with internal and external partners.
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations. S/he often provides the first point of contact for guests and is responsible for creating an excellent, memorable first impression. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for the hotel.
This position shall strive to provide exceptional service to both internal and external guests at all times. S/he is responsible for providing support in maintaining the cleanliness of guest rooms, corridors, housekeeping storage, linen closets, and other assigned areas. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for the hotel.
You are part of the team that is empowered to provide exceptional cleaning service in our guest rooms, corridors, and public areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming, and encourage comfort at Claridge House.
Provide friendly, efficient and hospitable service at the front desk.�Provide efficient and friendly check in and check out service.�Run the night audit process through the PMS system.