Plan, prep, set up and prepare quality products in all areas of the Pastry/Bake Shop to include, but not limited to, pastries, desserts, breads, ice creams, sorbets, creams, simple syrups, jams, displays/centerpieces in accordance with departmental quality standards and specifications.  Maintain organization, cleanliness and sanitation of work areas and equipment

To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

Supervise, train and inspect the performance of assigned Banquet Housperson associates, ensuring that all procedures are completed to the Hotel's standards. Assist where necessary to ensure optimum service to guests

Supervise, train and inspect the performance of In-Room Dining Staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort and CoralTree Hospitality, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.  

The Restaurant Reservations Coordinator position will handle guest inquiries for dining reservations pre arrival along with any in house guest request for all venues. Additional administrative duties include working closely with incoming inquires for large party events for the venues along with monitoring Opentable reservations for consistency and accuracy. During the holiday season the primary role of this positon will consist of working at the holiday desk.

Extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa. Attend to locker room needs, maintain proper inventory of supplies and amenities.

Responsible for the management of all aspects of Catering Planning in accordance with Hotel standards. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Provide additional leadership as a senior member of the Conference Services team.

The Spa Coordinator at Terranea Resort is responsible at providing an exceptional guest experience.  Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.

The Guest Service Agent is responsible for greeting and welcoming guests, initiating the overall first impression of our guest’s experience both at the Front Desk and utilizing the resort’s telephone system. You will check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. In addition, the Guest Service Agent will promptly answer phones using a positive and articulate speaking voice with accurate verbiage. You will exercise judgement while handling inquires, and respond in a timely manner with accurate and thorough information to all guests and visitors; coordinating with other departments to ensure the overall guest experience is above expectations. 

Directs and provides for the safety and security of guests, employees, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a five-star hotel. Provides such services in accordance with legal requirements. Oversees continuous security rounds and inspections of all guest and back of house areas. Directs proactive hotel safety and loss prevention efforts. Conducts investigations and provides timely follow-up concerning all hotel safety-related issues.  

Assist with overall responsibility for the Stewarding Department including ordering, control and inventory of all China Glass and silver;  adhering to Sanitation Standards as outlined by DH&R, Los Angles and California; and managing the day to day operations of the back of the house food and beverage operations from a cleaning/sanitation perspective.

The Executive Steward will oversee the Stewarding Department including ordering, control and inventory of all China Glass and silver;  adhering to Sanitation Standards as outlined by DH&R, Los Angles and California; and managing the day to day operations of the back of the house food and beverage operations from a cleaning/sanitation perspective.

The Executive Sous Chef is responsible for directing and over-seeing the entire food service operations, throughout the property both Restaurants and Banquets.  Provide the optimal service possible while operating within predetermined budgetary guidelines and/or limitations. This position is responsible for providing overall leadership in the creative development and quality assurance in culinary operations. This includes directing product conceptualization, menu engineering, recipe development, item costing, concept testing, and product specification development/sourcing, implementation of new menus and on-going quality assurance processes and systems. The Executive Sous Chef will promote and facilitate an interactive leadership role for the established culinary departments. The Executive Sous Chef will focus on supervising and supporting the day to day activities in all kitchens by delegating authority, assigning and prioritizing activities and monitoring operating standards. The Executive Chef will be effectively engaged in the communities; successfully promoting the restaurants and other F&B offerings.

Supervise, train and inspect the performance of Restaurant Staff, ensuring that all procedures are completed to Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.

The general purpose of the Engineering Manager is managing the maintenance of all the mechanical, electrical, and plumbing (MEP) systems throughout the hotel and managing the Engineering department, establish and maintain preventative maintenance programs for all equipment, systems, guestrooms and public areas/ general maintenance; lead effective safety programs; coordinate and implement capital MEP improvement projects.  Management of outside contracts and the functions of the engineering department in managing the work flow (repairs, maintenance, mechanical, FF&E, Life Safety Systems), of the preventive and corrective maintenance systems. Responsible for the development, implementation and training schedule of extensive Engineering Manuals to include but not limited to Policies and Procedures, equipment locations and operations, Guest Request and House Request Program, Life Safety, location of shut-off valves, isolation valves and utilities mains. These manuals will also contain numerous maps, diagrams and blueprints that are utilized as reference material. Provide leadership, mentoring, training, career development and annual evaluations for all Associates within the Division. Further, it includes the distribution and follow-up of work orders to related individuals and departments. In order to meet the general purpose of this position an individual must be able to multi-task, be flexible and adaptable to differing situations.  A strong sense of responsibility and accountability is necessary for this position. Excellent inter-personal skills and good judgment are required for this position.

You will provide expert assistance to the Food and Beverage Manager by assisting with overseeing assigned Food and Beverage outlets to ensure optimum performance, exceptional guest service, and maximum profitability. You will train and motivate staff to provide amazing guest experiences.

The general purpose of the Director of Engineering is managing the Hotel / Resort's Engineering Department, including all related activities including participation in executive committee meetings; hire and maintain an effective work force appropriate for an upscale Hotel / Resort; establish and maintain preventative maintenance programs for all equipment, systems, guestrooms and public areas/ general maintenance; participate in effective safety programs; coordinate and implement capital improvement projects; establish, maintain and manage department budgets and monthly forecasts for the Hotels  divisions; Protect Hotel / Resort, CoralTree Hospitality Hotels, and the Owner from losses, claims, and liabilities. Responsible for all aspects of the Engineering Department to include but not limited to, maintaining all facilities, equipment, furniture, fixtures, systems and landscaping at the highest quality standards. The Director of Engineering is to oversee the physical condition of the property, the management of outside contracts and the functions of the engineering department in managing the work flow (repairs, maintenance, mechanical, FF&E, Life Safety Systems), of the preventive and corrective maintenance systems. Responsible for the development, implementation and training schedule of  extensive Engineering and Security Departmental Manuals to include but not limited to Policies and Procedures, equipment locations and operations, Guest Request and House Request Program, Life Safety, location of shut-off valves, isolation valves and utilities mains. Provide leadership, mentoring, training, career development and annual evaluations for all Associates within the Division.

Responsible for the management of all aspects of the Front Office functions (Front Desk and Call Center), in accordance with Terranea standards, AAA and Forbes Travel Guide Standards. Directs, implements and maintains a service and leadership culture which encourages both associate and guests to seek moments to be extraordinary.

Directly manage the Guests Services department by providing supervision, training, scheduling and evaluating of performances of the Bell Persons and Call Center ensuring that all procedures are performed to the hotel's standards. Secondarily, oversee/assist with the operation of the Front Desk and Concierge. Act as Manager on Duty when assigned. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.

Supervise, coordinate, and participate in activities of cooks and other kitchen personnel engaged in preparing and cooking foods in the resort’s dining facilities. Participate in planning of the Culinary Department. Ensure that all processes and procedures are adhered to according to Terranea Resort Standards.

The Engineering Painter 2 is responsible for the repair, maintenance, upkeep and replacement of the property’s cosmetic materials (interior/exterior painting, patching of woodwork and furniture refinishing), in accordance with resort standards and will also assist in other areas of Engineering as assigned.

With an energetic and positive demeanor and an anticipatory service mindset, reservations sales lead agent handles high volume phone calls selling with enthusiasm, process tracking reports, detail downloaded reservations from central reservations while ensuring high customer satisfaction. Assists reservations supervisor and reservations manager with new hire training, ongoing training, reconciliations and reporting.

The Director of Leisure Sales is responsible for the development of strategic plans to positively impact leisure and business travel market.

You will be an integral part of the team by excelling in consistently providing meeting products to the property’s clients, focusing on proper meeting set-ups, break downs, and configurations.

Responsible for arranging, executing, and supervising all indoor and outdoor guests’ activity games and functions, while providing privacy and safety. This includes Resort Activities, Group Events, and Kid’s Club.

This position is responsible to direct and oversee all areas pertaining to the fitness area including guest service, staff supervision, Spa Member programs, administration and budget control.

You will be a part of the culinary team which masterfully crafts distinctive dishes and cultivates an authentic food experience for our guests. Your food knowledge will be put to the test as you prepare, cook, and garnish meals which are distinct by design, yet true to its place.

The Director of National Sales is responsible for generating group business from a national region/market, in this case the territory includes Northern California, Washington, Oregon and Idaho.  The primary objective is to maximize revenue generation and market penetration from within the geographic territory.  This includes, but is not limited to the nurturing of existing good accounts and feeder markets, developing known high potential markets and the identification of emerging sources of business. This position serves as a Terranea Resort product expert to the group meetings industry and is also responsible for serving as a positive and knowledgeable advocate of the entire Coral Tree Hospitality portfolio. The position requires a thorough understanding of direct sales, account management, and the distribution channels related to group room sales. Must be able to multi-task, problem solve, manage administrative expectations and be flexible and adaptable to differing situations.  Due to the intensity of interaction, excellent inter-personal skills are a must. This position is property based, remote option is not available. 

The Director of Group Sales at Terranea Resort is responsible for providing inspirational leadership and management of all aspects of revenue generation at the resort related to the group segment and focus on optimizing productivity from the group sales team including ongoing development, coaching, and motivation.  The position is also directly responsible for generating revenue from a defined market, industry and/or key accounts.  In addition, this position is required to provide continued enhancement of the resort culture in accordance with resort standards and to maintain effective relationships with all associates throughout the resort in order to provide a strong, supportive and objective environment. The position requires a detail oriented, organized, and adaptable individual to manage all aspects of the direct sales process for Terranea, which include development of action plans, performance management and the ability to operate in a dynamic, continuously changing environment.  The position requires excellent communication skills – both written and verbal, along with the ability to utilize contemporary distribution channel management and analytics to support the sales and marketing initiatives.

Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business.

Responsible for the management of all aspects of the Catering  Team in accordance with Hotel standards. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Directs, implements and maintains a management philosophy which serves as a guide to Catering staff.

The Concierge Supervisor is the primary sales advocate to create a comprehensive resort experience.  You will promote resort services and amenities as well as connect the guest to local and authentic experiences in the community.  You will facilitate the discovery of resort amenities by warmly greeting and assisting guests at the Experience Center.  You will set up custom travel itineraries and make all reservations for in-house guests as well as by contacting guests prior to their arrival.  You will coordinate with other departments to ensure the overall guest experience is above expectations.  You will supervisor the daily operation of Concierge and Pre-Arrival Coordinator.

This position will plan, prep, set up, and prepare quality products in all areas of the Pastry/Bake Shop to include, but not limited to, pastries, desserts, breads, ice creams, sorbets, creams, simple syrups, jams, displays/centerpieces, in accordance with departmental quality standards and specifications.

This position will plan, prep, set up, and provide quality service in all areas of food production for menu items and specials in the designated outlets, in accordance with standards and plating guide specifications.

Responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work.  Complete maintenance request work orders from all departments on a timely basis.  Participate in the preventive maintenance program for all building equipment and rooms.  Complete other special projects assigned periodically by the Director of Engineering.

- Performing any task necessary to ensure a high quality customer experience - Ready to work in a fast paced environment that requires attention to detail and the ability to multitask - Coordinate food orders to guarantee timely and efficient delivery to guests - Maintain high food safety and sanitation standards

The Sales Coordinator role is responsible for supporting the National Sales Managers, Executive Meeting Managers, and executive managers in the sales department to ensure the sales of group business from a national market. Property responsibilities include but are not limited to all activities associated with the administrative support of the sales office.  Responsibilities include assisting National Sales Managers in all aspects of site tour pre planning as requested, creating proposals, contracts and client communications.  Additionally, the answering of phones and qualifying business for proper distribution to the appropriate sales manager is expected.  A working knowledge of Delphi, Cvent, and Knowland Group software is a plus.  The position must be proficient in the use of computer systems and have a proficient knowledge of various Microsoft office products.  This position serves as a first point of contact for future potential business of Terranea Resort and is expected to represent the Resort professionally in their interaction with potential group customers. The position requires a thorough understanding of direct sales, account deployment, and the distribution channels related to group room sales. Must be able to multi-task, problem solve, manage administrative expectations and be flexible and adaptable to differing situations.  Due to the intensity of interaction, excellent inter-personal skills are a must. 

Work directly with the Front Desk Team to block and coordinate guest room assignments in order to maximize room revenue and efficiencies based on guest arrival and departure patterns. In addition, work closely with Sales Managers and Conference Services Managers regarding the proper handling of groups, interacting with Housekeeping and Engineering regarding VIP arrivals and running various reports as needed.

The Business Intelligence Analyst is integral to the success of the Hotel's Sales, Revenue, & Marketing strategy. The position will be responsible for the preparation & analysis of business intelligence reports that will assist in implementing the hotel’s sales strategies. In addition, this position’s responsibilities will include assisting the sales function by producing, analyzing, and assisting in the maintenance, organization, and distribution of business intelligence data.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will be responsible for supporting the serving staff, ensuring prompt service and overseeing the cleanliness and general upkeep of the restaurant, patio and bar areas during serving hours.The utility person combines the position of Food Expeditor, Food and Beverage Busser Barback. Your responsibilities will include but are not limited to; washing and polishing glassware, clearing plates and glassware, wiping tables, garnish preparation and changing keg beers. You will communicate orders and information between the front of house and back of house, making sure that food is cooked in the right order, quickly, and presented to the customer as beautifully as possible. The utility person will make sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, you run the food to the table while it's warm and ready. You will also be required to assist and support servers to ensure prompt service and guests’ satisfaction.

To provide an exceptional guest experience.  Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.

This position is responsible for cooking, preparing, and garnishing meals for hotel events. With focus on quality and production levels, the Cook III will assist the culinary team with their mission to exceed customers’ expectations related to food quality and dining experience.

This position is responsible for cooking, preparing, and garnishing meals for hotel events. With focus on quality and production levels, the Cook II will assist the culinary team with their mission to exceed customers’ expectations related to food quality and dining experience.

This position is responsible for cooking, preparing, and garnishing meals for hotel events. With focus on quality and production levels, the Cook I will assist the culinary team with their mission to exceed customers’ expectations related to food quality and dining experience.

Provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. A massage therapist provides a variety of touch modalities for our guests as listed in the Spa Menu which include massage and body treatments. Using outstanding guest service the massage therapist will also suggest products and services to meet the individual needs of each guest.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. A massage therapist provides a variety of touch modalities for our guests as listed in the Spa Menu which include massage and body treatments. Using outstanding guest service the massage therapist will also suggest products and services to meet the individual needs of each guest.

This position is responsible to design individualized training programs and/or lead fitness classes for clients and guests, monitor client training sessions, and maintain records of client’s progress. Also monitors fitness facilities ensuring cleanliness, safety, and positive guest experiences.  

Process all soiled hotel bed linens, terry and food and beverages linens by operating all laundry/dry cleaning machinery in accordance to hotel`s standards. Keeping wash area clean at all times.

- Preparing all alcoholic or non-alcoholic beverages for guests - Assessing bar customer needs and preferences and be able to make personalized recommendations - Stock and maintain bar area to resort and health department standards - Provide an exceptional and memorable guest experience - Participate in ongoing training for professional development