The Executive Housekeeper at Terranea Resort is responsible for leading the Housekeeping and Laundry teams to perform at a five-star level of cleanliness and consistency. Supervise, train, and inspect the efforts of all positions to provide guest satisfaction in all guest rooms and public areas. This role involves managing a team of housekeeping staff, ensuring efficient scheduling, and maintaining inventory of cleaning supplies. The Executive Housekeeper plays a pivotal role in upholding the resort's reputation for luxury and excellence in hospitality.
The Room Preventative Maintenance Program is looking for detailed oriented individuals to join their team! In this role, you will responsible to ensure that all guestrooms are well-maintained, safe, and meet Forbes standards of cleanliness, comfort, and functionality. Essentially you will be inspecting and correcting luxury hotel guestrooms to ensure five star accommodations. This role is an intricate part of the engineering team, where you and team members will detail guestrooms with light painting, plumbing, electrical work and the use of hand tools for perfection of our affluent guests. Training will be available for forward thinking individuals who are focused on ensuring flawless stays that meet luxury guest’s expectations.
Knowledge of and experience in building maintenance to include; plumbing, electrical, painting, carpentry repairs, heating and air-conditioning operation and maintenance, knowledge of the proper use of hand and power tools.
Ensure guest safety and maintain the cleanliness and organization of all supplies, equipment and work areas. Assist all guests at the pool facility with requests courteously and efficiently, according to standards.
To provide the best service possible to our guests and to seek moments to be extraordinary in what we do.
In this position, you would be providing excellent customer service and assist in maintaining the appearance of the pool and surrounding areas. Must be detail oriented and able to work independently. Maintain the company image, vision statement, and Forbes standards.
Responsible for the ultimate professional guest service. Knowledge of product. Service of all food and beverages to the guests. Cleanliness of the entire Coffee shop area, inside and out.
The Food & Beverage Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. The Food & Beverage Manager will assist in maintaining the Forbes Standards. They will Supervise, train and inspect the performance of the Pool/Beach Staff, ensuring that all procedures are completed to the hotel's standards. Assist all guests at Pool/Beach facilities with towels, seating, rentals, retail and requests courteously and efficiently, according to standards. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort and CoralTree Hospitality, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.
The Food & Beverage Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Food & Beverage Manager will assist in maintaining the Forbes Standards. The Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times. The Food & Beverage Manager will be responsible for exemplifying the Terranea Resort Culture as well as promoting Terranea Resort as both the Destination and Employer of Choice!
- Preparing all alcoholic or non-alcoholic beverages for guests
- Assessing bar customer needs and preferences and be able to make personalized recommendations
- Stock and maintain bar area to resort and health department standards
- Provide an exceptional and memorable guest experience
- Participate in ongoing training for professional development
The Sales Coordinator role is responsible for supporting the National Sales Managers, Executive Meeting Managers, and executive managers in the sales department to ensure the sales of group business from a national market. Property responsibilities include but are not limited to all activities associated with the administrative support of the sales office. Responsibilities include assisting National Sales Managers in all aspects of site tour pre planning as requested, creating proposals, contracts and client communications. Additionally, the answering of phones and qualifying business for proper distribution to the appropriate sales manager is expected. A working knowledge of Delphi, Cvent, and Knowland Group software is a plus. The position must be proficient in the use of computer systems and have a proficient knowledge of various Microsoft office products. This position serves as a first point of contact for future potential business of Terranea Resort and is expected to represent the Resort professionally in their interaction with potential group customers. The position requires a thorough understanding of direct sales, account deployment, and the distribution channels related to group room sales. Must be able to multi-task, problem solve, manage administrative expectations and be flexible and adaptable to differing situations. Due to the intensity of interaction, excellent inter-personal skills are a must.
- To provide an exceptional guest experience
- Maintain the company image and vision statement
- Participate in ongoing training and encourage the personal development of all associates
- Oversee Nelson’s culinary operations.
- Maximize net operating income and owner’s equity through sales generation and cost control procedures.
- Responsible for leadership of direct reports and all of their employees.
The Engineering Painter 2 is responsible for the repair, maintenance, upkeep and replacement of the property’s cosmetic materials (interior/exterior painting, patching of woodwork and furniture refinishing), in accordance with resort standards and will also assist in other areas of Engineering as assigned.
Responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. Complete maintenance request work orders from all departments on a timely basis. Participate in the preventive maintenance program for all building equipment and rooms. Complete other special projects assigned periodically by the Director of Engineering.
The Safety & Security Officer (Overnight) at Terranea Resort is responsible for the overall security of hotel guests and assets, and is responsible for monitoring assigned patrol areas.
Adhere to hotel specifications and standards in operating the dishwashing machine to wash designated Restaurant and Kitchen wares, clean and maintain equipment and Dishwashing/ Kitchen/ Cafeteria/ Compactor and Storage areas. Assist in washing pots, pans and other Kitchen utensils/equipment. Complete other special cleaning projects as assigned.
- Oversee Catalina Kitchen culinary operations.
- Maximize net operating income and owner’s equity through sales generation and cost control procedures.
- Responsible for leadership of direct reports and all of their employees.
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.
- Responsible for greeting and seating guests in professional manner by following FORBES standards
- Confirming reservations for the next days
- Answering phone and forwarding messages
- Maintaining neat and organized front of the house environment
- Assisting with opening/closing tasks
- Rotating seating between different stations
Play an ongoing role in the creation, execution and refinement of profitable financial strategies designed to maximize opportunities for Terranea Resort, while also ensuring excellence in the Company’s day-to-day financial accounting, reporting, analytical and planning functions, as well as the integration of best practices. Provide clear leadership and direction to the finance team while ensuring that the department’s work objectives are achieved on an ongoing basis. Along with the Assistant Director of Finance, create an accountable, communicative, team-oriented environment such that the finance team is striving to achieve and exceed expectations. Communicate and work effectively with other department managers across various functional lines to build and maintain productive relationships. Perform all of the above with the highest standard of excellence and integrity.
Responsible to bill and collect all revenues owed to the company in an accurate, timely manner in accordance with accounting policies and procedures.
The Banquet Manager at Terranea Resort will supervise the overall operation of the Banquet Department (Group meals, Pantry/kiosk service, Bar service, and event décor/entertainment). In addition, this manager also serves in a direct report capacity for any off-site food or beverage activity, uniform control, and holiday and special event property décor.
The Senior Meetings & Special Events Manager at Terranea Resort is responsible for the management of all aspects of Conference Service Planning in accordance with Hotel standards. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Provide additional leadership as a senior member of the Conference Services team.
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.
- Clear and reset tables
- Prepping for service
- Taking used plates, utensils and drinkware to the dishwasher area
- Attention to detail
- Responsible for problem solving and special requests
- Providing highest quality of service to the customers
- Arranging dining room to cater to number of guests
- Ability to work as a team in a fast paced FORBES rated environment
- Performing any task necessary to ensure a high quality customer experience
- Ready to work in a fast paced environment that requires attention to detail and the ability to multitask
- Coordinate food orders to guarantee timely and efficient delivery to guests
- Maintain high food safety and sanitation standards
To oversee and support the Spa Operations. Being a point of contact and leadership for desk operations and the spa as a whole. Responsible for quality control, cleanliness and mechanical condition of the Spa. A key component of position is training development in desk knowledge of services, and most important to the position is excellence in delivering guest service. Involved with hiring process, performance evaluations and coaching/counseling. Assist in overseeing entire Spa as MOD.
- Preparing all alcoholic or non-alcoholic beverages for guests
- Assessing bar customer needs and preferences and be able to make personalized recommendations
- Stock and maintain bar area to resort and health department standards
- Provide an exceptional and memorable guest experience
- Participate in ongoing training for professional development
Responsible for the management of all aspects of the Front Desk functions in accordance with Terranea standards, AAA and Forbes Travel Guide Standards. Directs, implements and maintains a service and leadership culture which encourages both associate and guests to seek moments to be extraordinary.
This position is responsible for procurement of goods and services and the overall organization of the Banquet Department. The Banquet Office Supervisor will maintain vendor relations, inventory levels, cost controls, receipt and distribution of all goods utilized by the Banquet Department. Additionally the Banquet Office Supervisor will be responsible for all daily administrative tasks that involve the day to day operation of the Banquet Department.
Mar’sel Assistant Manager at Terranea Resort is responsible for providing assistance to the General Manager, and to ensure optimum performance, exceptional guest service and maximum profitability. They will train and motivate staff to exceed goals. They will assist in maintaining the AAA Four Diamond Standards and Four Star Forbes rating. Mar’sel Assistant Manager will oversee the beverage program for mar’sel as well as proper inventory in the storeroom, working with the Purchasing Department to keep PAR levels and ensure all beverage products are accurate and in line to our beverage lists.
The Food & Beverage Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Food & Beverage Manager will assist in maintaining the Forbes Standards. The Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times. The Food & Beverage Manager will be responsible for exemplifying the Terranea Resort Culture as well as promoting Terranea Resort as both the Destination and Employer of Choice!
The Assistant Golf Professional’s role at Terranea Resort is an opportunity for a progressive, energetic PGA Class A Professional or PGA Associate to be integrally involved operation of a 9-hole par-3 golf course within the only oceanfront destination resort in Los Angeles. In addition to the 9-holes, a short-game practice area comprised of a large putting green and separate chipping green will provide an ideal environment for short game lessons and clinics. The golf operations team will interact and collaborate closely with other recreation and service departments of the resort.
Supervise, train and inspect the performance of Restaurant Staff, ensuring that all procedures are completed to Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.
Supervise, train and inspect the performance of In-Room Dining Staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort and CoralTree Hospitality, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.
The Sous Chef at Terranea Resorts' Cold Kitchen will supervise, coordinate, and participate in activities of cooks and other kitchen personnel engaged in preparing and cooking foods in the resort’s dining facilities. Participate in planning of the Culinary Department. Ensure that all processes and procedures are adhered to according to Terranea Resort Standards.
The Golf Steward’s role at Terranea Resort is an opportunity for a progressive, energetic individual to be integrally involved in the operation of a 9-hole par-3 golf course within the only oceanfront destination resort in Los Angeles. In addition to the 9-holes, a full short-game practice area, and a full stocked Golf House will provide an ideal environment for our guests to enjoy a one of a kind golf experience. The golf operations team will interact and collaborate closely with other recreation and service departments of the resort.
The general purpose of the Chief Engineer at Terranea Resort is managing the maintenance of all the mechanical, electrical, and plumbing (MEP) systems throughout the hotel and managing the Engineering department, establish and maintain preventative maintenance programs for all equipment, systems, guestrooms and public areas/ general maintenance; lead effective safety programs; coordinate and implement capital MEP improvement projects. Management of outside contracts and the functions of the engineering department in managing the work flow (repairs, maintenance, mechanical, FF&E, Life Safety Systems), of the preventive and corrective maintenance systems. Responsible for the development, implementation and training schedule of extensive Engineering Manuals to include but not limited to Policies and Procedures, equipment locations and operations, Guest Request and House Request Program, Life Safety, location of shut-off valves, isolation valves and utilities mains. These manuals will also contain numerous maps, diagrams and blueprints to be used as reference material. Provide leadership, mentoring, training, career development and annual evaluations for all Associates within the Division. Further, it includes the distribution and follow-up of work orders to related individuals and departments. In order to meet the general purpose of this position an individual must be able to multi-task, be flexible and adaptable to differing situations. A strong sense of responsibility and accountability is necessary for this position. Excellent inter-personal skills and good judgment are required for this position.
Terranea Resort Chef de Tournant will exhibit their culinary talents by personally performing day-to-day tasks, producing key menu items, while leading the staff and managing all food related functions within your assigned areas of operation.
The Sales Manager (On-Site) at Terranea Resort will plan, solicit, book (contract) and coordinate small group meetings and room sales to meet/exceed revenue & profit goals.
The Kids Club Activities Leader at Terranea Resort will be responsible for arranging, executing, and supervising all indoor and outdoor guests’ activity games and functions, while providing privacy and safety. This includes Resort Activities, Group Events, and Kid’s Club.
Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business.
The Food & Beverage Supervisor at Terranea Resorts Lobby Bar will supervise, train and inspect the performance of Restaurant Staff, ensuring that all procedures are completed to Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.
The Sous Chef at Terranea Resort's bashi restaurant will supervise, coordinate, and participate in activities of cooks and other kitchen personnel engaged in preparing and cooking foods in the resort’s dining facilities. Participate in planning of the Culinary Department. Ensure that all processes and procedures are adhered to according to Terranea Resort Standards.
The Assistant Spa Director at Terranea Resort is responsible for, but not limited to, help drive revenue and ensure standards are full filled. In addition, the direct functionality of the Assistant Spa Director is to provide a nurturing environment for the staff in order to allow the therapists to provide superior service to our guests, maintain all Operating aspects of the Spa and Treatment areas and encourage spa home care sales and repeat guest reservations.
The Sous Chef inTerranea Resorts In-Room Dining kitchen will supervise, coordinate, and participate in activities of cooks and other kitchen personnel engaged in preparing and cooking foods in the resort’s dining facilities.Participate in planning of the Culinary Department. Ensure that all processes and procedures are adhered to according to Terranea Resort Standards.
The Leisure Sales Manager is responsible for developing and maintaining relationships with travel advisors, agency owners, consortia program managers and influencers. He or she will assist in defining and managing the strategic direction and tactical implementation of leisure room sales for 582 guest rooms, suites, casitas, villas and bungalows. Primary market segments of focus include Retail, Consortia, Wholesale/FIT and various Discount channels to include online travel agencies, private auction sites and other emerging online sales outlets. He or she will must be based on property and be able to greet clients, VIPs, conduct property tours and handle all aspects of the guest stay. Extensive travel and entertainment will be required.